Frequently Asked Questions
Frequently Asked Questions
If you do not find the answers you're looking for, please contact us for further assistance.
WHERE IS MOUNTAIN VIEW LOCATED?
Mountain View is located 3 kms from Kenmare town
GPS Co-Ordinates (51.86970795368951, -9.579133987426757)
HOW DO I GET THERE?
From Kenmare Town to The Courtyard coming from Kilgarvan – R569 and Cork – N22. On entering Kenmare continue past the Kenmare Golf Club on the left. Follow on to Shelbourne Street with the Lansdowne Arms on your right, stay in the left hand side lane. At the end of this street take a left for the Glengarriff - N71 Road. Continue for approx. 1km, over the Suspension Bridge and follow the road for Glengarriff. After the Riversdale House Hotel on your left hand side take the first road to the left (large sign for Sheen Falls Lodge). The hotel is located about 1 km on the left hand side and the entrance to MOUNTAIN VIEW is 100meters beyond this on the right hand side - before the old stone bridge.
From Kenmare to The Courtyard coming from the Killarney/Molls Gap (N71). On entering the town via the square, continue straight ahead and up the Main Street staying on the right hand side. At the top of the street take the right turning around by the Lansdowne Arms Hotel – you have Right of Way. You are now on Shelbourne Street; stay on the left hand side. At the end of this street take a left for the Glengarriff - N71 Road. Continue for approx. 1km, over the Suspension Bridge and follow the road for Glengarriff. After the Riversdale House Hotel on your left hand side take the first road to the left (large sign for Sheen Falls Lodge).
The hotel is located about 1 km on the left hand side and the entrance to MOUNTAIN VIEW is 100meters beyond this on the right hand side - before the old stone bridge.
HOW DO I MAKE A RESERVATION?
To make a reservation you can book directly on our website www.sheenfallscountryclub.ie, or you can call our reservations team on (064) 66 71512
DO I NEED A CREDIT CARD TO MAKE A RESERVATION?
We require a €100 non-refundable deposit upon making a reservation. The balance is due 6 weeks (42 days) prior to arrival. If arrival date is less than this, full payment will be taken at time of booking.
WHAT IS MOUNTAIN VIEW AT SHEENFALLS COUNTRY CLUB CANCELLATION POLICY?
3 weeks prior to arrival – cancel without penalty just forfeit deposit
Cancellations within 14 days (2 weeks) or less prior to arrival are subject to 100% cancellation fee.
Cancellations within 14 to 21 (2 to 3 weeks) days prior to arrival are subject to a 50% cancellation fee.
Cancellations 21 days or more prior to arrival, deposits will not be refunded.
No shows will not be refunded.
HOW DO I BOOK USING A VOUCHER?
To book your stay using a Sheen Falls Country Club Voucher please call our Reservations team on (064) 66 71512.
HOW DO I MAKE A RESERVATION FOR A LARGE GROUP?
Group reservations may have different rates and booking requirements. To request a reservation for your group or for more information, please contact our Group Sales Team on 064 6671512 or email email@example.com
HOW CAN I MAKE A SPECIAL REQUEST REGARDING MY STAY?
To make a specific request please email firstname.lastname@example.org. We may not always be able to guarantee your request but will do our very best to accommodate you when possible. If you have specific needs such as accessibility, or questions regarding your request, please call our Reservations team on (064) 66 71512
ARE LINEN AND TOWELS PROVIDED?
Yes, linen and towels are provided.
DO WE PROVIDE EXTRA BEDS IN THE HOUSES?
DO WE PROVIDE COTS?
Yes, please contact our Reservations Department prior to arrival to request a cot on 064 6671512.
DO WE PROVIDE HIGHCHAIRS?
Yes, please contact our Reservations Department prior to arrival to request a highchair on 064 6671512.
CAN I REQUEST A SMOKING TOWNHOUSE?
Mountain View at Sheen Falls Country Club is a non-smoking property. A smoking charge of €200 will be applied if you have smoked in the houses to cover the costs of additional cleaning and potential loss of revenue. All damages to the property both accidental and deliberate will be charged for on a cost to replace/repair basis. Charges of the above will be made to credit card supplies at the time of booking.
DO YOU HAVE FREE PARKING?
Yes, we have ample free parking at Mountain View at Sheen Falls Country Club
WHAT ARE THE CHECK IN/CHECKOUT TIMES?
Check in is between 4pm and 6pm. Please contact us on 087 0998851 should you expect to arrive outside of these hours.
Check out time is 10am.
WHERE DO I COLLECT MY KEY?
You can collect your key from the reception office situated at the Courtyard at Sheen Falls Country Club.
DO YOU HAVE WIFI?
Yes, Wi-Fi is free for all guests.
DOES MOUNTAIN VIEW AT SHEENFALLS COUNTRY CLUB ACCEPT PETS?
Unfortunately dogs are not permitted however Service dogs are welcome at the Courtyard.
IS THE PROPERTY WHEELCHAIR ACCESSIBLE?
Unfortunately Mountain View is not wheelchair accessible however our four bedroom townhouse at The Courtyard is fully wheelchair adaptable. Please contact our Reservation team on 064 6671512for availability.
WHAT IF I LEFT AN ITEM BEHIND?
Please contact our reservations team on 064 6671512 or reception on 087 0998851 and we will check lost property for your item.
DO GUESTS HAVE FREE ACCESS TO THE LEISURE FACILITIES AT THE SHEENFALLS LODGE HOTEL?
Guests of Mountain View have complimentary access to leisure facilities at The Sheen Falls Lodge Hotel. However when there is a wedding or private event the facilities will not be available. Please contact our Reservations Department for close out dates on 064 6671512.
DO GUESTS HAVE ACCESS TO THE BAR AND RESTAURANT AT THE SHEEN FALLS LODGE HOTEL?
Access to the bar and restaurant is subject to availability. It is advisable to contact the hotel directly on 064 6641600.